AIRTEL's new con:
harsh language appears to be required here. AirTel has started charging its customersfor local SMS(es) -WITHOUT INFORMING THEM.
But then that's their habit. They do or did it with Hello Tunes and now with SMS trip.
the Hello tunes incident, in my case, was extremely interesting. One fine day I get a message that folks calling my number will hear Pink Floyd's "is there anybody out there" from the Wall and that Rs 15 would becredited from my account every month. About a dozen calls later, the facility for which I had not requested, had be removed and now callers to my namer claims Airtel will hear the "boring tring, tring." What a salesmanship.
Any attempt to get an explanation is fobbed off by a BPO, whose employees are obviously using a script to handle/reply irate customers.
They ALSO APPEAR TO HAVE NO ANSWERS AS TO HOW VIRAL MARKETEERS RECEIVE A SUBSCRIBEER'S NUMBER ON THE SAME DAY THAT HE PICKS UP HIS CONNECTION. Try getting the number of anybody in your family from AirTel and you'll find out its an almost impossible task.
If that's the case how do sauna belt sellers and viagra pushers get hold of databases? A mystery worty enough for Sherlock Holmes or maybe the Bharti Group's top dog.
If you want to meet AIRTEL'S OFFICERS
yhey want a list of questions sent before they will even deign to give you an appointment. And that's for journalists, attested or independent.
Its not enough that you are a paying customer to demand answers is their point of view.
I would like to point out that my focus here is only on AirZTel because my experience has been only with them. I don't know about the other service providers.
AirTel customers should protest, and strongly at that, the company's answer that the customer's scheme has changed and that is why the new charges.
The promises I received when I joined AirTel changed with my first recharge/top-up, claim Airtel. And my last week's E-recharge has now made be liable for local SMSes also.
Why is it not enough for paying customers to question a company, meet its officers and have their grievances addressed. God help us all.
AIrTel's customers should contact their office at 044-42112222, Ms Anupama Soni, thier PRO at 9940021211 and mr vasath also a PRO, albeit a junior chappie, at 9840064530.
